Shipping policy

Thank you for supporting my artwork and small business! Every order is prepared with care, and many of my prints and merchandise items are made specifically for you after your order is placed.

Please review the following shipping information before placing your order.

📦 Processing & Production Times

Because many of my prints and merchandise items are made to order, your purchase may need to be produced before it can be shipped.

Processing and production times can vary depending on the product, fulfillment provider, order volume, holidays, and other circumstances.

Please allow time for both production and shipping when estimating when your order will arrive.

Estimated delivery dates are provided as estimates and are not guaranteed.

Original artwork that is already completed and available for purchase may ship separately and may have a different processing time.

🚚 Shipping

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Once your order has shipped, you may receive tracking information so you can follow its progress.

Please remember that the shipping carrier controls the package once it has been handed over for delivery. Carrier delays may occasionally occur and are outside of my control.

📍 Please Double-Check Your Address

It is extremely important that you carefully review your shipping address before completing your purchase.

You are responsible for providing a complete and accurate shipping address at checkout, including:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP/postal code
  • Country

Incorrect or Incomplete Addresses

I am not responsible for orders that are delayed, lost, returned, or delivered to the wrong location because an incorrect or incomplete address was entered by the customer.

Orders shipped to an incorrect address provided by the customer will not be replaced or refunded.

If you notice an error in your shipping address after placing your order, please contact me immediately. I will do my best to help if the order has not yet entered production or shipping.

However, once an order has entered production or has been shipped, I may not be able to make changes.

📦 Lost, Stolen, or Marked-as-Delivered Packages

Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package to the address provided at checkout.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and any designated delivery areas.
  2. Check with household members or neighbors.
  3. Contact your local post office or shipping carrier.
  4. Check whether the carrier provided a delivery photograph or additional information.

I will do my best to assist with tracking information when possible, but I cannot guarantee replacement or reimbursement for packages that are confirmed as delivered.

📦 Damaged Packages

Although I take care to package orders appropriately, packages can occasionally be damaged during transit.

If your order arrives damaged, please contact me within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Clear photographs of the packaging, including any visible shipping damage

Please keep the original packaging until the issue has been resolved, as photographs or other information about the packaging may be necessary when investigating a shipping claim.

If the damage is determined to have occurred during production or shipping, I will work with you to determine an appropriate resolution.

🔄 Incorrect or Defective Items

If you receive the wrong product, a misprinted item, or an item with a manufacturing or production defect, please contact me within 7 days of delivery.

Please include your order number and clear photographs of the item.

If the issue is confirmed, I will work with you to arrange an appropriate resolution, which may include a replacement.

Please do not return an item unless I have specifically instructed you to do so.

🌎 International Orders

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, VAT, brokerage fees, or other charges associated with an international shipment are the responsibility of the customer unless otherwise stated at checkout.

International delivery times can vary considerably due to customs processing and other factors outside of my control.

🗓️ Holidays & Unexpected Delays

Shipping and production may take longer during holidays, sales, promotional periods, or times of unusually high order volume.

Delays may also occur because of weather, natural disasters, carrier disruptions, customs, transportation issues, or other circumstances beyond my reasonable control.

If a delay occurs, I will do my best to provide assistance and available tracking information.

💌 Order Changes & Cancellations

If you need to change your order or shipping address, please contact me as soon as possible.

Because many products are made to order, changes or cancellations may not be possible once an order has entered production or shipping.

I cannot guarantee that an order can be changed after it has been submitted.

🐾 A Note From the Artist

Every purchase from my shop supports an independent artist and helps me continue using my art to make a difference for pets and the people who care for them.

Thank you for your patience, understanding, and support of my small business. Your order means more than just a sale—it helps keep the art and the mission behind it going. 🐾🎨

📩 Questions About Your Order?

If you have questions about your shipment, tracking information, or an issue with your order, please contact me through the Contact page on my website.

Please include your order number whenever possible so I can assist you as quickly as possible.